Consumer Affairs
Who to call when the going gets tough…
Consumer affairs
Visit your State or Territory Government’s consumer affairs website.
Financial services
FIDO is the consumer affairs website of the Australian Securities and Investments Commission (ASIC). ASIC is an independent Commonwealth Government body that regulates the corporate markets and financial services sectors.
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution services as an alternative to taking your dispute to court. The service is free to consumers.
General
Australian Competition and Consumer Commission
Check out the ACCC’s website and learn about your consumer rights.
Insurance
Insurance Brokers Disputes Limited
A free consumer service provided by the Australian Competition and Consumer Commission that handles disputes between insurance brokers and their clients.
The Insurance Ombudsman offers a free independent service to assist in resolving disputes between consumers and insurers or other financial services providers.
Private Health Insurance Ombudsman
The Private Health Insurance Ombudsman provides an independent service to help consumers with health insurance problems and enquiries.
Superannuation
Superannuation Complaints Tribunal
The Superannuation Complaints Tribunal is an independent tribunal set up by the Commonwealth Government to deal with complaints about superannuation funds, annuities and deferred annuities and Retirement Savings Accounts.
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Information on the Moneygirl website is not financial product advice and you should consider obtaining independent financial product advice before making any financial decision. Alternatively, you can visit www.fido.gov.au for general advice about investing. Read more
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